Conditions of Use
Welcome to the sandpipershoes.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact us.
Sandpiper is a brand name of Railtons whose address of business is Sandpiper House, Beaumont Close, BANBURY OX16 1TG . VAT registration number 120 7912 94.
"Conditions" means these terms and conditions and the Special Conditions; "Product" means a product displayed for sale on the Website; "Product Description" means that part of the Website where certain terms and conditions in respect of the individual Product are provided; "Special Conditions" means the terms and conditions in the Product Description; "Users" means the users of the Website collectively; "Personal Information" means the details provided by you on registration; "We/us" means RAILTONS; "Website" means the website located at www.sandpipershoes.com or any subsequent URL which may replace it; "Cookies" means small text files which our Website places on your computer's hard drive to store information about your shopping session and to identify your computer; "United Kingdom" means England, Wales, Scotland, Northern Ireland and the Channel Islands and "You" means a user of this Website.
Use of the Website
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
You warrant that:
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the Conditions by you or any other liabilities arising out of your use of this Website, or the use by any other person accessing the Website using your shopping account and/or your Personal Information.
We reserve the right to:
Third Party Links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation from time to time in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, card holder address, delivery address, telephone number, product selections, credit card or other payment information and a password. We may also collect information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
When you create a shopping account, request a catalogue or checkout via our guest checkout you are consenting to us adding you to our marketing database. You may unsubscribe from our email list at any time by replying to a promotional e-mail with the word "unsubscribe" in the subject line. If you do not wish to receive printed media through the post please contact us and request to be removed from our mailing list.
From time to time we may pass your details on to carefully selected third parties who’s products or services may be of interest to you. If you do not wish for us to pass your details on to such companies please select the relevant option during our checkout our contact us page requesting to opt out of any Third Party Mailings.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled to do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. If you win, we will send the prize to the address entered and notify you by telephone or email. When you enter a contest or prize draw, you are also included in our newsletter list to receive notice of promotions, specials and new additions to the Website. You may unsubscribe from this news list by following the unsubscribe instructions in any email received.
Please check this policy frequently to see any updates or changes that we may make. If you have any questions regarding this policy or would like to see the information we hold about you please contact us.
Purchase of Products
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Click here to find out more about our Refund policy which is incorporated into these Conditions.
Contract Creation and Electronic Contracting
The technical steps required to create the contract between you and us are as follows:
Non-acceptance of an order may be a result of one of the following:
Certain specified items from our range may be purchased without VAT providing you or the person you are purchasing for has a chronic illness or disability. These products will be shown with “With” and “Without” VAT prices. By completing our on-line VAT Relief registration process you are declaring that you qualify for VAT Relief under Group 12 of Schedule 8 of the VAT Act of 1994.
Payment via PayPal and Credit/Debit cards are charged immediately upon confirming your order.
Sandpiper aim to despatch all orders where goods are in stock within 48 hours of receiving an order (goods are not despatched at weekends or on public holidays).
If your delivery address is outside the United Kingdom your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. Any such additional charges must be borne by you.
In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, Sandpiper shall, at its own option, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question PROVIDED THAT you notify Sandpiper of the problem. NOTHING IN THIS CLAUSE AFFECTS YOUR STATUTORY RIGHTS.
Consumer Protection (Distance Selling) Regulations 2000 - Order/Contract Cancellation
Please note that under the Distance Selling Regulations you are entitled to cancel this contract if you so wish provided that you exercise your right no longer than eight working days after the day on which you receive the Products.
If you wish to exercise your right to cancel this contract after your order has been despatched please notify us by email or in writing of your intention to cancel the order within seven working days of receiving the goods. Returning goods with our returns form enclosed will not be deemed a cancellation of the contract and delivery costs will not be refunded. On receipt of the goods back here we will arrange to refund you in full including any delivery costs incurred.
Coupons, discounts and promotional discount codes offered by Sandpiper are valid only for use as part of a purchase made via sandpipershoes.com, unless otherwise stated.
The majority of our products are covered by our No Quibble Guarantee. See our returns procedure for further information. Please note that some products may carry a separate returns policy and if this is the case, this will be found in the Delivery & Returns area relating to that specific product.
The medical information contained within this website is for guidance purposes only and is not designed to take the place of advice from doctors, chiropodists or other health professionals. As such it should only be used as a guide. Sandpiper recommends that you seek advice from a health care professional if you are in any doubt about your medical condition or the suitability of any products we sell or any other information within this web site.
Intellectual Property and Right to Use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with Laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of Liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer, nor does it affect your Contract Cancellation Rights.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
You can trust Sandpiper to guide you safely through the online shopping experience, because your privacy and security is extremely important to us. All information sent to us on-line is secure and encrypted using the latest encryption technology and we don't store any credit/debit card information.
You can tell whether a page is secure as 'https' will replace the 'http' at the front of the www.sandpipershoes.com in your browser address window. A small locked padlock will also appear in the bottom bar of your browser window. Card transactions are handled by Secure Trading, a recognised secure card processing company who is fully Payment Card Industry (PCI) compliant. You may also opt to pay via PayPal to provide an alternative way to purchase without sharing your card details with us.